KUALA LUMPUR, March 10: Login problems such as forgotten passwords and failure to reset them are among the common mistakes made by taxpayers when submitting their e-Filing, which opens on March 1 each year.
Inland Revenue Board (IRB) Corporate Services Department Public Relations and Multimedia Division HaSIL executive Muhammad Hafiz Halily Aisa said many users only access the e-Filing system once a year, particularly during the tax filing season.
He said many calls received are related to forgotten password issues. However, users should know that passwords can be changed or reset at any time, provided their registered email and phone number are updated with the IRB.
“Some taxpayers fail to update their personal details such as phone numbers and email addresses, causing them not to receive the password reset link,” he said when appearing as a guest on Bernama Radio’s Klinik Cukai programme titled ‘E-Filing: Common Mistakes by Taxpayers’ here today.
He said some taxpayers register their office email as their official email address but lose access to it after leaving their workplace, making it difficult to reset their password.
Muhammad Hafiz Halily advised taxpayers to use their personal email address and ensure their personal information is updated so that any tax-related notifications can be delivered successfully.
He also reminded taxpayers to update their residential address as the IRB sends official notification letters regarding tax matters by mail.
Meanwhile, he said errors in reporting income details are also among the common mistakes made by taxpayers.
“The income that needs to be reported is the total income received throughout the year of assessment. For example, for the year of assessment 2025, taxpayers must report the total income received from January to December 2025,” he said.
He added that taxpayers with more than one employment record in 2025 must combine income from all employments to obtain the actual total income received during the year.
“In some cases, taxpayers only fill in the income amount for one month of employment, which is inaccurate and may result in audit action.
“To obtain the correct income amount, taxpayers should first obtain their annual income statement (EA/EC Form) from their employer before submitting their e-Filing,” he said.
Muhammad Hafiz Halily also said not all tax reliefs can be claimed as they may change each year depending on government announcements during the Budget presentation.
Relief claims are only allowed if taxpayers have actually incurred the claimed expenses and are subject to the maximum allowable limit, he noted.
“Taxpayers must also keep records such as bills, receipts or online transaction records to support their claims. Under the Income Tax Act 1967, records must be kept for seven years,” he added.
— BERNAMA