By Iva Karen
KUALA LUMPUR, June 24: Due diligence training in Malaysia’s financial and non-financial sectors should be an ongoing and not just a once-a-year exercise, says a financial forensics expert, Raymon Ram.
Such training should begin as soon as a new employee joins the company and it should be continued with regular updates for the staff, he said.
“More importantly, the training should match each person’s role. For example, customer-facing staff should know how to spot red flags, while managers and senior leaders need to understand the consequences such as reputational and legal risks.
“Training should also explain not just what to do, like filling out KYC (Know Your Customer) forms or reporting suspicious transactions but why they matter. When there is understanding of the real consequences, more action is likely to be taken,” he said.
He added that real-life examples from enforcement cases in Malaysia can help send clearer messages. “If a staff sees how a company was fined or how an employee got into trouble, the lessons hit closer to home.”
To keep employees engaged, many companies now use interactive methods such as simulations, short videos, and online learning platforms.
“These tools make training easier to understand, more engaging, and accessible anytime.
“At the end of the day, good due diligence training helps build a culture of honesty and accountability. When every employee knows what to look out for and why it matters, this protects the company, its people, and its reputation,” he said.
–WE